Delivery Instructions

To arrange for a courier collection (ParcelForce) of your tent, please read the instructions below.

Before┬ápackaging – No pegs and groundsheets

We don’t need the pegs and anything NOT associated with the tent, so the curtains and inner liner ARE required, but we don’t need the groundsheet, so please take them out before packaging.

Packaging advice

file pockets
file pockets

If it is still in the original bags, and they are in good condition, then as long as they are secure, then that would be fine. Please secure them with duct tapes.

If not, then they could either be boxed or wrapped in plastic etc. Just as long as everything is safe and doesn’t come undone during transport.

Just in case the courier loses a parcel, please write down our warehouse address on the parcel. You can write it on a piece of paper and put it in a file pocket or wrap it with a food wrap to avoid being wet.

When the packing is ready, please take a picture of the parcels and send it to us. It helps to investigate if the courier loses a parcel.

Packaging examples 1
Packaging examples 1
Packaging examples 2
Packaging examples 2

Information we need

We will need a rough weight of each part of the consignment, each of the four below would be great. If a consignment is more than 30kg, we would really appreciate you to separate it into two.

Please let us know the number of parcels and the weight and three dimensions of each one, and also some dates you are available for the collection as well.

The collection will be between 08:00-18:00 on weekdays. If you need to go out, you can leave the parcels in a safe place. I can suggest if you can leave a note (with your mobile number) on the door, the delivery man can take the parcels.

If you are working and you are not at home, you can bring the consignments to the local courier depot. There aren’t many local depots, but if you want to give it a go, please let us know. We will try to find one for you.

The delivery man will bring the delivery labels

The delivery man will bring the delivery labels (Sticker) to you. Please attach it somewhere not easy to fall off.

Template for e-mail

Please copy and paste the example template below in the e-mail and fill in the information then send it back to us.

====== Arranging a collection  ======

Parcels x 3 (change the number)

  • Pole: 120 x 50 x 50 – 15kg ( width/depth/height – kg )
  • Canvas: 120 x 50 x 50 – 15kg ( width/depth/height – kg )
  • Aqning: 120 x 50 x 50 – 15kg ( width/depth/height – kg )

Personal info

  • Name:
  • Pick up address:
  • Mobile:
  • E-mail:
  • Two available dates for the collection on weekday: