Delivery Instructions

To arrange for a courier collection of your tent, please read the instructions below.

Before packaging

We don’t need the pegs and anything NOT associated with the tent, so the curtains and inner liner ARE required, but we don’t need the groundsheet, so please take them out before packaging.

Packaging advice

If it is still in the original bags, and they are in good condition, then as long as they are secure, then that would be fine. Please secure them with duct tapes.

If not, then they could either be boxed or wrapped in plastic etc. Just as long as everything is safe and doesn’t come undone during transport.

Packaging examples

Information we need

We will need a rough weight of each part of the consignment, each of the four below would be great. If a consignment is more than 25kg, we would really appreciate you to separate it into two.

  • Up to 10kg (3 dimensions/ cm)
  • Up to 15kg (3 dimensions/ cm)
  • Up to 20kg (3 dimensions/ cm)
  • Up to 25kg (3 dimensions/ cm)

Please let us know the number of parcels and the weight and three dimensions of each one, and also some dates you are available for the collection as well.

The collection will be between 08:00-18:00 on weekdays. The courier will inform you what time they will show up to your house. If you need to go out, you can leave the parcels in a safe place, as long as you inform us in advance where they are, then we can pass it to the delivery man.

If you are working and you are not at home, you can bring the consignments to the local courier depot. There aren’t many local depots, but if you want to give it a go, please let us know. We will try to find one for you.

Attach delivery barcodes

Once we placed the collection order with a courier, we will send you the delivery barcode to you by e-mail. Please print them out and attach them to the consignments.

Template for e-mail

Please copy and paste the example template below in the e-mail and fill in the information.

====== Arranging a collection  ======

Personal info

  • name:
  • address:
  • mobile:
  • e-mail:
  • Tent Brand :

Parcels x 3

  • 25kg x 1 (pole /   x     x     )
  • 20kg x 1 (tent /   x     x    )
  • 15kg X 1 (awning /   x     x    )

2-3 available date

  • …th Monday, April
  • …th Tuesday, May
  • …th Wednesday, June
  • …th Thursday, July
  • …th Friday, August

You may …

  • at home
  • leave the parcels in a safe place
    ( ex. porch)

=============================